UPDATE: 3:00 p.m. EST on 7/18/2021: All of the websites have been restored.
UPDATE: 5:40 p.m. EST on 7/16/2021: Approximately half of the websites have been restored. We will work through the night until all of the sites are restored.
When the server was rebuilt the data on the /backup drive was lost. The tech said he didn't accidentally format the drive, but the data wasn't there. This meant using the backups on the remote server. I underestimated the amount of time it would take to transfer the backup archives from the remote server to the production server. That's why this restore is taking longer than usual.
I apologize for the downtime and understand your anger. I was a webmaster before I became a webhost, and the poor service I recieved is what motivated me to start Verve Hosting. Downtime credits will be issued for this incidence.
We don't know why the file system on the server became corrupt. There were no indicators that there were issues with the drives and no logs could be preserved after the server crashed. This is the second incident with this server, so it will be replaced.
A note about our backups -- we don't perform continuous backups. We take both a local and remote backup once per day. If there is a server failure between backups, any data created after the last backup will be lost.
If your email is critical and you are using IMAP please consider switching to POP3. With POP3 email is downloaded to your computer as soon as it comes in. You can configure POP3 to leave a copy of the mail on the server if you need to access the email using different devices.
UPDATE: 2:15 a.m. EST on 7/16/2021: The server has been rebuilt and the backups are being restored. The extremely large accounts will be restored last because they generally take 1 - 2 hours to restore. There are about 300 accounts that need to be restored so the process will take some time. Thank you for your patience.
UPDATE: 11:04 p.m. EST on 7/15/2021: The file system could not be repaired. The server is being reinstalled. Once the install is complete we will begin restoring websites from the latest backup.
The file system on the Cheyenne server is corrupted and in a read-only state. We are preparing to attempt to repair the file system. This is going to require some downtime but we're not exactly sure how long it will take.
We can restore your website to a different server using our latest backup. Just send an email to support@vervehosting.com stating that your site is on the cheyenne server and you would like it restored to a different server rather than waiting for the file system repair to complete.
