UPDATE: The interruption was caused by an automatic kernel patching update that caused the server to panic and reboot repeatedly. The server is now stable and the automatic kernel patching has been disabled. The company that makes the software (KernelCare/CloudLinux) has been notified and will be investigating.
The superior server is ...
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UPDATE: 3:00 p.m. EST on 7/18/2021: All of the websites have been restored.
UPDATE: 5:40 p.m. EST on 7/16/2021: Approximately half of the websites have been restored. We will work through the night until all of the sites are restored.
When the server was rebuilt the data on the /backup drive was lost. The tech said he didn't accidentally ...
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Our backup servers were hosted at the Webnx datacenter in Ogden, Utah. On Easter Sunday they had a catastrophic failure:
As you may have noticed, over the weekend there was an incident at the WebNX Ogden Utah data center. Since then we have been assessing the situation and determining a course of action to best help our clients get ...
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3rd UPDATE: Unfortunately, the hard drive can't be saved. A new drive is being installed and we will restore from last night's backups.
2ND UPDATE: The techs updated the bios and firmware and rebooted the server. They saw error messages related to a memory bank, so they replaced the memory. Now we are seeing drive errors. The /backup drive is ...
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