How to Create a cPanel Email Account and Add It to Mozilla Thunderbird
This guide explains how to create a new email account in cPanel and then configure it in Mozilla Thunderbird so you can send and receive email from your computer.
Step 1: Create the Email Account in cPanel
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Log in to your cPanel account.
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Scroll to the Email section.
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Click Email Accounts.
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Click the Create button.
Enter the following details:
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Domain: Select the domain name for the email account.
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Username: Enter the mailbox name (for example: info).
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Password: Enter a strong password or click Generate.
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Storage Space: Leave the default or choose a custom mailbox quota.
Example email address:
info@example.com
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Click Create to finish.
Your email account is now active and ready to be configured in an email client.
Step 2: Gather Your Email Settings
Before adding the account to Thunderbird, confirm the following email settings:
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Email Address: yourname@example.com
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Password: The password created in cPanel
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Incoming Mail Server: mail.yourdomain.com
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Outgoing Mail Server (SMTP): mail.yourdomain.com
You can also view these settings in cPanel → Email Accounts → Connect Devices.
Step 3: Open Thunderbird Account Setup
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Open Mozilla Thunderbird.
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Click Tools in the top menu.
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Select Account Settings.
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Click Account Actions at the bottom left.
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Select Add Mail Account.
Step 4: Enter Your Email Information
Fill in the following fields:
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Your Name: The name displayed on outgoing emails.
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Email Address: Your full email address.
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Password: Your email password.
Click Continue.
Thunderbird will attempt to automatically detect the mail server settings.
Step 5: Configure Server Settings (If Needed)
If automatic configuration does not complete successfully, choose Manual Config and enter the following settings.
Incoming Mail Server (IMAP – Recommended)
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Server Hostname: mail.yourdomain.com
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Port: 993
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Connection Security: SSL/TLS
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Authentication Method: Normal Password
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Username: your full email address
Outgoing Mail Server (SMTP)
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Server Hostname: mail.yourdomain.com
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Port: 465 or 587
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Connection Security: SSL/TLS or STARTTLS
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Authentication Method: Normal Password
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Username: your full email address
Step 6: Complete the Setup
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Click Done.
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Thunderbird will verify the settings and finish creating the account.
Your email account should now appear in Thunderbird and begin syncing messages.
Recommended Mail Server Ports
IMAP (Incoming Mail)
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Port: 993
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Security: SSL/TLS
POP3 (Incoming Mail)
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Port: 995
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Security: SSL/TLS
SMTP (Outgoing Mail)
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Port: 465 or 587
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Security: SSL/TLS or STARTTLS
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Authentication: Required
Troubleshooting Tips
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Always use your full email address as the username.
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Verify that SMTP authentication is enabled.
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Make sure the password matches the one created in cPanel.
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Confirm that SSL/TLS encryption is selected for both incoming and outgoing servers.
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If email cannot be sent, try using SMTP port 587 with STARTTLS.
If you continue to experience issues, please contact our support team and include any error messages or screenshots so we can assist you further.
