Symptom: Your Koken installation does not complete or you receive the following error message:

The theme is not able to contact Koken's API. Ensure that your host is not blocking loopback connections."

Resolution: ModSecurity may be blocking access to the api.php file:

[Tue Jul 29 08:42:50 2014] [error] ModSecurity: Access denied with code 403 (phase 2). Match of "rx (alt_mod_frameset.php|checkout_shipping.php|^/components/com_zoom/etc/|/admin\\\\.swf\\\\?nick=|/editor/filemanager/browser/default/browser\\\\.html\\\\?(type=image&)?Connector=\\\\.\\\\./\\\\.\\\\./connectors|/phpthumb\\\\.php\\\\?((?:w|h)=[0-9]+&)?((?:w|h)=[0-9]+&)?src= ..." against "REQUEST_URI" required. [file "/usr/local/apache/conf/modsec/10_asl_rules.conf"] [line "190"] [id "340009"] [rev "63"] [msg "Atomicorp.com WAF Rules: Protected Path Access denied in URI/ARGS"] [data "/usr/"] [severity "CRITICAL"] [hostname "kokentest.vervehosting.com"] [uri "/api.php"] [unique_id "U9eWyti0-AoACQNTJzUAAAAa"]

Submit a support ticket (support@vervehosting.com) asking us to create an exemption from this rule for your website.