Regular backups are an important part of protecting your website and data. Our hosting platform includes multiple backup systems to help ensure your files, databases, and email accounts can be restored if needed.

This article explains how backups work on our servers and what you should know about them.

Types of Backups We Provide

Our hosting servers use two different backup systems to help protect your data:

• cPanel local backups

• Remote daily JetBackup backups

These systems work together to provide additional redundancy and recovery options.

cPanel Backup System

Our servers maintain local backups through cPanel. These backups allow our administrators to restore accounts when necessary.

Local backups typically include:

• Website files

• MySQL databases

• Email accounts

• Account settings

These backups are stored directly on the server and can be used for administrative restoration tasks if needed.

JetBackup Remote Daily Backups

In addition to local backups, we also run JetBackup remote daily backups.

JetBackup creates backups of hosting accounts and stores them on a separate remote backup server. Keeping backups off the main server adds an additional layer of protection.

These backups may include:

• Full account backups

• File backups

• Database backups

• Email account data

Because these backups are stored remotely, they can still be used even if the main server experiences issues.

Important: Email for the main cPanel user account is not included in the remote JetBackup backups. If you use the primary cPanel account for email, you should ensure that you maintain your own backups of those messages.

Backup Frequency

Our JetBackup system runs daily backups to ensure recent copies of your data are available.

Backup schedules may include:

• Daily backup points

• Multiple restore points depending on retention policies

This helps ensure that recent versions of your website can be restored if necessary.

How Restores Work

If you need to restore your website, our support team can assist with restoring data from available backups.

Restoration options may include:

• Full account restoration

• Individual file restoration

• Database restoration

• Email restoration

In some cases, customers may also be able to access restore points directly through the JetBackup interface in cPanel.

Important Backup Policy Information

Backups are provided as a courtesy to our customers and are not guaranteed. While we maintain backup systems to help protect customer data, backup availability, completeness, or restorability cannot be guaranteed.

For this reason, website owners are always responsible for maintaining their own backups of their websites and data.

Backups should be created before performing actions such as:

• Website updates

• Script or CMS installations

• Plugin or theme updates

• Database modifications

• Major website changes

Maintaining your own backups ensures you always have full control over your data in the event of an emergency.

Best Practices for Website Backups

To keep your website safe, we recommend:

• Downloading periodic backups of your website

• Backing up databases before making changes

• Keeping copies of backups on your local computer or cloud storage

• Maintaining separate backups of important email accounts

• Testing backups occasionally to ensure they can be restored

These practices can help protect your website from unexpected data loss.

Summary

Our hosting platform includes both cPanel backups and remote JetBackup daily backups to help protect your website data. However, these backups are provided as a courtesy and are not guaranteed, and certain items such as email for the primary cPanel account are not included in the remote backup system.

Website owners should always maintain their own independent backups to ensure their data can be restored whenever necessary.

If you need assistance restoring a backup or accessing JetBackup in cPanel, please contact our support team and we will be happy to help.