Introduction
JetBackup is a backup and restore system that allows you to access and restore backups of your website directly from cPanel. Depending on your hosting plan, JetBackup may provide access to backups of website files, databases, email accounts, and DNS zones.
JetBackup gives you the ability to restore specific items without needing to restore your entire hosting account.
Important Backup Notice
Backups are provided as a courtesy and are not guaranteed. While we maintain backup systems to help protect customer data, all website owners should maintain their own backups and store copies in a secure off-site location.
Please note that email stored in the main cPanel account's default email address is not included in our remote backup system.
Always download and maintain your own backups before making significant changes to your website.
Accessing JetBackup
Step 1: Log in to cPanel
Log in to your cPanel account using the credentials provided by your hosting provider.
Step 2: Open JetBackup
In the Files section or JetBackup section of cPanel, click JetBackup.
You will be presented with several backup and restore options depending on your hosting package.
Common options include:
-
Full Backups
-
Home Directory Backups
-
Database Backups
-
Email Account Backups
-
DNS Zone Backups
Understanding Available Backup Types
Full Account Backups
A Full Account Backup contains most of the data associated with your hosting account, including:
-
Website files
-
Databases
-
Email accounts
-
DNS settings
-
FTP account settings
Home Directory Backups
Home Directory backups contain website files and folders stored within your hosting account.
These backups do not include databases.
Database Backups
Database backups contain MySQL or MariaDB database data used by applications such as:
-
WordPress
-
Joomla
-
Drupal
-
Magento
-
Custom applications
Email Account Backups
Email backups allow you to restore individual email accounts and their contents.
DNS Zone Backups
DNS backups contain your domain's DNS records and zone configuration.
Downloading a Backup
JetBackup allows you to download backup copies to your local computer.
Step 1: Select a Backup Type
Choose the type of backup you want to download.
Examples:
-
Home Directory Backups
-
Database Backups
-
Email Account Backups
Step 2: Select a Restore Point
A list of available backup dates will be displayed.
Select the backup date you wish to access.
Step 3: Generate Download
Click Download or Generate Download.
JetBackup will prepare the backup archive.
Step 4: Download the File
Once the backup is ready, click the download link to save the backup to your computer.
Restoring Website Files
If files have been deleted or modified accidentally, you can restore them from a backup.
Step 1: Open Home Directory Backups
Select Home Directory Backups from the JetBackup menu.
Step 2: Choose a Backup Date
Select a backup date from before the problem occurred.
Step 3: Start the Restore
Click Restore.
JetBackup will begin restoring the selected files.
Step 4: Monitor Progress
Restore requests may take several minutes depending on the amount of data being restored.
You can monitor the status within JetBackup.
Restoring a Database
If your website database becomes corrupted or data is lost, you can restore a previous database backup.
Step 1: Open Database Backups
Select Database Backups.
Step 2: Choose the Database
Select the database you wish to restore.
Step 3: Select a Backup Date
Choose the desired restore point.
Step 4: Click Restore
Confirm the restore request.
JetBackup will replace the current database with the selected backup version.
Warning
Restoring a database may overwrite current data. Ensure you have a recent backup of the existing database before proceeding.
Restoring an Email Account
To restore an email account:
-
Open Email Account Backups.
-
Select the email account.
-
Choose a backup date.
-
Click Restore.
JetBackup will restore the selected mailbox contents.
Restoring DNS Zones
If DNS records have been modified incorrectly:
-
Open DNS Zone Backups.
-
Select the desired backup date.
-
Click Restore.
The DNS zone will be restored to the selected version.
Monitoring Restore Jobs
All restore requests are processed through the Queue section of JetBackup.
The queue displays:
-
Pending restores
-
Completed restores
-
Failed restores
If a restore fails, contact support for assistance.
Best Practices
Download Important Backups Regularly
Do not rely solely on server backups. Keep your own copies of important website files and databases.
Create Backups Before Major Changes
Always create a backup before:
-
Updating WordPress
-
Installing plugins
-
Updating themes
-
Editing website code
-
Importing database changes
Verify Website Functionality
After a restore completes:
-
Check your website
-
Verify database functionality
-
Test forms and applications
-
Confirm email services are working correctly
Frequently Asked Questions
How Many Backup Copies Are Available?
The number of available backups depends on your hosting plan and backup retention policy.
Can I Restore Individual Files?
Depending on your JetBackup configuration, you may be able to restore individual files or entire directories.
Can I Download a Backup Without Restoring It?
Yes. JetBackup allows you to generate and download backup archives without performing a restore.
Are Backups Guaranteed?
No. Backups are provided as a courtesy and should not be considered your sole disaster recovery solution. Customers should maintain their own backup copies at all times.
Is My Main cPanel Account Email Included?
No. Email stored in the main cPanel account's default email address is not included in our remote backup system.
Conclusion
JetBackup provides a convenient way to access, download, and restore backups directly from cPanel. Whether you need to recover website files, restore a database, or retrieve email data, JetBackup offers a simple self-service recovery solution.
For maximum protection, always maintain your own backups in addition to any backups provided through JetBackup.
